HIBERIS™ SHIPPING POLICY
Hiberis Mattress Shipping Policy
Thank you for choosing Hiberis Mattress for your comfort and sleep needs. We are dedicated to providing you with a smooth and efficient experience, from your initial order to the timely delivery of your mattress. This Shipping Policy outlines our shipping procedures to ensure transparency and convenience for you.
Contact Information
Address
3750 W Colonial Dr, Suite #2
Orlando, FL 32808, USA
Website
https://www.hiberis.com
Email Support
support@hiberis.com
Phone
(407) 509-0784
Monday to Friday, 8 AM to 5 PM EST
Shipping Coverage
We currently offer shipping to all locations within the continental United States. For delivery outside this area, please contact our customer support team to discuss available options.
Shipping Fees
We offer complimentary standard shipping on all mattress orders within the continental U.S. Additional fees may apply for expedited shipping or other products.
Order Processing and Delivery Timeline
• Day 1: Order received and processed.
• Day 2: Mattress is handcrafted by our skilled team.
• Day 3: Mattress is prepared for dispatch.
Our trusted delivery partners, FedEx and UPS, will transport your mattress to your address or your designated delivery area.
Tracking Information
You will receive a shipping confirmation email with a tracking number the next business day after your order is processed.
Delivery Time Frame
• Standard Delivery: Please allow 4–10 business days for delivery of your mattress.
• International Delivery: Delivery times for international orders may vary and may take longer.
Special Handling
Oversized or heavy items may require special handling. If this applies to your order, we will notify you of any specific delivery arrangements during checkout.
Delivery Instructions
If you have specific delivery instructions, please provide them during the ordering process or contact our support team directly to ensure a smooth delivery experience.
Inspection and Damage
Please inspect your mattress and packaging upon delivery. Any damage or defects should be reported to Hiberis customer support immediately.
Multiple Shipments
In some cases, orders may arrive in separate shipments, depending on the distance from our warehouse and the items ordered.
Global Shipping
Hiberis Mattress offers international shipping to locations worldwide. Standard shipping rates may apply, and delivery times will vary based on the destination.
Shipping to Canada
We partner with logistics providers to offer delivery across Canada. A standard shipping fee may apply, and delivery times will depend on the destination within Canada.
Contact Us
For any questions or concerns regarding your order or our Shipping Policy, please email support@hiberis.com or call (407) 509-0784.
We appreciate your trust in Hiberis Mattress and are committed to ensuring a seamless and satisfying experience every step of the way.