Thank you for selecting Hiberis Mattress for your comfort and sleep needs. We strive to provide a seamless experience, from your initial purchase to the delivery of your product. This Shipping Policy provides an in-depth explanation of our shipping practices.

Contact Information

3750 W Colonial Dr, Suite #2, Orlando, FL 32808, USA


Email Support:

(407) 509-0784
Monday to Friday, 8 AM to 5 PM EST

Shipping Coverage

We offer shipping across the continental United States. If you require delivery outside of these areas, please reach out to our customer support team for assistance.

Shipping Fees

Standard shipping is complimentary for all mattress orders within the continental U.S. For expedited delivery or other items, additional fees may apply.

Order Processing and Delivery

  • Day One: Order received.
  • Day Two: Your mattress is handcrafted by our skilled team.
  • Day Three: The mattress is prepared for dispatch.

Our delivery partners, FedEx and U.P.S., will deliver the mattress to your door or your usual package reception area.


You'll receive a shipping confirmation email including a tracking number the next business day following your order.

Delivery Time Frame

  • Standard Delivery: Please allow for 4–10 business days to receive your mattress.
  • International Delivery: Delivery times will be longer for international orders.

Special Handling

Oversized or heavy items may require special handling. You will be notified of any specific delivery arrangements when placing your order.

Delivery Instructions

For any particular delivery instructions or needs, please mention them with your order or contact our support team promptly.

Inspection and Damage

Thoroughly inspect your items upon delivery. Any defects should be reported to Hiberis customer support immediately.

Multiple Shipments

Your items may arrive separately, depending on your distance from our warehouse.

Global Shipping

Hiberis Mattress is proud to offer delivery to any location with a mailing address. Standard shipping costs may apply.

Shipping to Canada

Our logistics partners facilitate deliveries throughout Canada. A standard shipping charge may apply, and delivery times will vary based on location.

Contact Us

For inquiries regarding your order or our Shipping Policy, email support@hiberis.com or call (407) 509-0784.

Your trust in Hiberis Mattress is greatly appreciated, and we are committed to delivering excellence every step of the way.